My Account

You can use the My Account feature to manage your PATH Public Portal account. This tutorial will assist you with learning more about the My Account feature.

You can manage the following:

profile information
permissions
applications
benefits
appeals
messages
changes
and appointments

You must either create an account or sign into an existing one to use this feature. For information on creating an account or signing in, please see the creating an account tutorial. After you are signed in, click Go.

When you first apply for a program, My Profile, My permissions, and My applications appear on the navigation bar.

My Profile is the first screen that displays in My Account. Case information from inRoads can be linked to the PATH account. To do this, the primary account holder enters their social security number or West Virginia DHHR pin and clicks Retrieve Case information. It can take up to 24 hours for case information to show up.

The primary account holder can also manage paperless notices by selecting Yes, to go Paperless. Any time changes are made, click Update to save the changes.

My Permissions lists all of the cases you are associated with and each member of the household. The primary account holder can come here and give others in the household access to the case within PATH. After creating their own Optum GovID, case members would then be able to sign in, view and update the case.

In My Applications, all the applications that have been saved or submitted are shown. A PDF document of submitted applications can be accessed here. Draft applications will also be available and remain here for 30 days. During that time, click the “Edit Application” button to complete and submit the application. Applications that were saved but not submitted can also be deleted by using the “delete application” button. Once an application has been approved, and benefits are received additional topics will appear on the navigation bar.

My Benefits lists all the programs and services associated with the household. The Benefit Summary tab lists any benefits you are currently enrolled in. The Benefit type, case number, current status and when a review is due will be displayed.

The Benefit Details tab displays details such as who is in each program or service, and what benefits they are receiving.

The Benefit Renewal tab displays any annual renewals or re-certifications coming due. To start a renewal click Start Renewal, and PATH will walk you through completing the renewal or re-certification.

The Benefit History tab displays programs and services your household has received in the past.

My Appeals displays a link to the DHHR website where you can locate contact information for your local field office if you wish to appeal a service decision.

My Messages displays messages that have been sent to you by your case worker in the previous six months. You can search for messages by date range. To see a message, click the blue hyperlink in the subject field.

Message Details displays. Click the View Attachment button to open the message. The message will open as a PDF document on the screen.

My Changes is where you can notify your case manager of any change in information such as a change of address, employment, or household members. To report a change click the Report a Change button. Please note, you can only make changes to programs that are active. If any programs are pending, you will have to contact your worker to report any changes.

My Appointments displays appointments from the last 30 days up to the next 30 days. Click the Appointment List accordion to display the list.

The list opens to display whom the appointment is for, the location of the meeting, the date and time.

This concludes the My Account tutorial.